Frequently Asked Questions
- I lost my 2 Year Maintenance Plan. How can I get it replaced?
You are required to have the plan with you to redeem your service(s) at the service center. Please call customer service at 844-692-2700 ext 2 and leave a message requesting a replacement plan.
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- I have moved and want to find a new service center.
No problem at all. Simply call our customer service team at 844-692-2700 ext 2 and request to have your plan transferred to another service center.
- Im trying to login and having trouble.
Customers do not have a log in access on our website. Only SERVICE CENTER’s have login access to verify customers. If you need to know your assigned service center, go to the home page and enter your certificate number in the “already activated” search box, ?or if you need any assistance please call our customer service team at 844-692-2700 ext 2 and leave a message and we will respond within 24 hours.
- What does the plan cover on my oil changes(s)?
The 2 year maintenance plan covers 5 standard oil changes. These oil changes include up to 5 quarts of conventional oil and filter. If you vehicle requires synthetic oil or more than 5 quarts of oil, the service center is required to charge the difference. Keep in mind the plan is given to you complimentry, and the dealer and or service center cannot authorize anything other than what is printed on the plan. No verbal agreements honored.
- When I activate it says? ?Service not available in my area?
Our Maintenance Plan is guaranteed in the metro areas of the dealership?s principal place of business and coverage areas beyond that are available in most major cities nationwide. The plan comes complimentary with your vehicle and does not increase the price of the vehicle. In the rare case we do not have a service center in your area, Car Care Promotions has nationwide partnerships with many ASE Certified facilities in your city and we will extend all our special offers and discounts to you we have with our partners. Please contact?us at (844)-692-2700 extension 2 and leave a message. We will reply with 24 hours.?
- When I active my plan is says? ?Plan not valid?
In most cases this means your plan has already been activated, and once activated it cannot be re-activated. If you do not know your service location, please contact us at (844)-692-2700 extension 2 and leave a message. We will reply within 24 hours.
- I'd like a closer service center to my house.
If you recently (within 90 days)? activated your plan The current service center you have is the closets participating service center we have to your home. We update locations every 3 months and would be happy to look for you again. Please contact us at (844)-692-2700 extension 2 and leave a message. We will reply within 24 hours.
- Does my plan cover all makes and models?
Our plan is valid on every make and model. Keep in mind the oil changes on our plan do have a max value equal to the service centers standard oil change price. The service center will apply this credit towards the cost of your specific vehicle. If necessary, you simply pay the difference at the service center.? All of this is noted on your plan guidelines as well. To avoid any confusion please read and sign the back of your maintenance plan prior to receiving service. If you have any further questions, please contact us at (844)-692-2700 extension 2 and leave a message.
- I never received my 2 Year Maintenance Plan.
No problem we can send you a new plan absolutely free. It usually takes 3-6 business days in the mail to receive it. You will need to present the plan at time of service so please call us if you do not have a plan. Please contact us at (844)-692-2700 extension 2 and leave a message. We will reply within 24 hours.
- The service center I was assigned to is no longer participating.
No problem we can switch you to a different service center as long as your current plan has not expired. (2 years from activation) Please contact us at (844)-692-2700 extension 2 and leave a message. We will reply within 24 hours.
- I thought the oil changes were supposed to be free.
Our 2 year maintenance plan covers five (5) conventional, up to? 5 quarts of? oil, filter, and multi-point inspection. The value of the included oil changes are equal to your service centers conventional oil change price. If your vehicle requires synthetic oil or you wish to upgrade to synthetic oil ,the service center will only charge you the difference. Keep in mind your plan was of no cost to you, so your still receiving a great savings even if your oil change is not completely free!
- Can I take my car anywhere for this service?
Our plan is guaranteed at ASE certified service centers in our network and when you activate your plan it will register your unique certificate number to the closest service center to your address. You are not required to use our plan. It comes complimentary with your vehicle and is aimed at saving you money at a reputable service center. If you wish to use a different service center or have a preferred service center please refer your service center to us at (844) 692-2700? ext. 5 and if they qualify, we can add them to our network.?
- I forgot my service center. How do I find it?
Go back to our home page and in the “already activated” white search box simply enter your certificate number to find your service center or?contact us at (844)-692-2700 extension 2 and leave a message. We will reply within 24 hours.
- Can I switch my service center location?
Once you active your plan the certificate number is immediately registered to a specific service center. Because we partner with many different brands of service centers our plan is non-transferrable to multiple service centers. If there is a reason why you cannot use your registered service center due to moving, or other unforeseen circumstances, please contact us at (844)-692-2700 extension 2 and leave a message. We will reply within 24 hours.
- I?m a Dealership or business interested in including your 2 year maintenance plan to all my customers.
We appreciate your interest in our fast-growing 2 Year Maintenance Plan program. We welcome all types and sizes of Dealerships; including Franchise, Independent, and Auto Brokers. We also invite all other types of business looking to increase their customers by?including our 2 year maintenance plan to new customers. Please contact us at (844)-692-2700 extension 4 and leave a message. We will reply within 24 hours.
- I?m a Service Center interested in joining your service center network.
We are always looking for reputable service centers to add to our network. Best of all its free if your approved. We do however, give our existing service centers exclusivity within their contracted area (usually 3 miles) To inquire and see if we can add your service center to our network,? please contact us at (844)-692-2700 extension 6 and leave a message. We will reply within 24 hours
- Where can I find a dealership that includes your 2 Year Maintenance Plan?
We have hundreds of dealerships who include the 2 Year Maintenance Plan with every vehicle. This creates a huge inventory of vehicles. Please call our customer service at 844-692-2700 ext 1 and leave a message. We will reply within 24 hours.
- Is the 2 Year Maintenance Plan a warranty too?
The 2 Year Maintenance Plan is not a warranty and does not cover break-downs or repairs other than what is printed on the plan. If you have any questions please call customer service at 844-692-2700 ext 2 and leave a message. We will reply within 24 hours.